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There is no separate public status product page (such as status.freemodel.app) at this time. Use the channels below to check FreeModel availability and recover from incidents.

Quick health checks

  1. API catalog — if the gateway is up, this returns a model list:
Expect 200 with a valid key. 401 means the key is wrong but the edge is reachable. Timeouts or 5xx / 529 suggest degraded capacity.
  1. Async video tasks — poll with Get task status when a job is stuck in queued or in_progress.
  2. Error classes — map HTTP statuses to recovery steps on the Errors page (429, 529, 5xx).

Product and console

If the marketing site loads but the API fails, prefer the health curl above over browser cache.

Report an outage

Email support@freemodel.app with:
  • Approximate UTC time of the failure
  • HTTP status and error object (redact keys and prompts)
  • Model ID and endpoint path
  • Whether the issue is chat, image, or video