status.freemodel.app) at this time. Use the channels below to check FreeModel availability and recover from incidents.
Quick health checks
- API catalog — if the gateway is up, this returns a model list:
200 with a valid key. 401 means the key is wrong but the edge is reachable. Timeouts or 5xx / 529 suggest degraded capacity.
-
Async video tasks — poll with Get task status when a job is stuck in
queuedorin_progress. -
Error classes — map HTTP statuses to recovery steps on the Errors page (
429,529,5xx).
Product and console
If the marketing site loads but the API fails, prefer the health curl above over browser cache.
Report an outage
Email support@freemodel.app with:- Approximate UTC time of the failure
- HTTP status and
errorobject (redact keys and prompts) - Model ID and endpoint path
- Whether the issue is chat, image, or video
Related
- Errors — per-status causes and fixes
- Rate limits — throttle vs outage
- Task status API — async job polling